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All Kirtland CU branches and locations will be closed on Tuesday, November 11 in observance of Veterans Day.

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If you are experiencing financial hardship related to the government shutdown, we’re here to help. Click here to see how we are standing with you.

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Standing with you

If you are experiencing financial hardship due to the recent government shutdown, we are here to help.

We’re Here for You

At Kirtland Credit Union, we understand that a government shutdown can cause uncertainty and financial stress. Our Member Assistance Program (MAP) offers support options tailored to help you manage your finances during this challenging time.

If a government shutdown affects you, we have several relief options available that you may find helpful and qualify for.

How We Can Help

If you’ve been furloughed or your pay has been suspended due to a government shutdown, you may qualify for:

  • Courtesy Pay fee refunds
  • No penalty for early share certificate withdrawals
  • Fee waivers for wire transfers and cashier’s checks
  • Late fee waivers on consumer loans and credit cards
  • Relief Loan – short-term, 0% interest loan*
  • Payment deferrals on consumer loans and credit cards
  • Loan amount: Up to the amount of your most recent monthly paycheck
  • Term: Up to 6 months
  • First payment due: Up to 60 days after loan funding
  • Required documentation: proof of government furlough or suspension of pay
  • Defer a loan or credit card payment for the current or following month
  • Certain loans may qualify for payment deferral depending on how the request is processed
  • Additional deferrals may be available in special cases

What You’ll Need

To apply for assistance, please provide one of the following:

  • Documentation from your employer confirming furlough or suspension of pay
  • Verification of direct deposit with KCU or a recent paystub

How to Get Started

  • Contact Us: Call our Member Support team at 1-800-880-5328 or visit any branch.
  • Submit Documentation: Provide your furlough or suspension notice.
  • Choose Your Option: Our team will guide you through the relief options available to your situation.

We're Here to Help

Two easy ways to contact us

Call

Give us a call, and a member service representative will help you get started.

CALL 1-800-880-5328

Visit

Stop by any of our convenient branches for assistance.

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